Straight answers about AniTend.

Choose My Pets for household care, Breeder for parents, litters and buyer handover, or Rescue for independent foster care and organisation-led placements and adoption. Each product has its own workflow and video guides.

An independent Foster Carer manages their own groups, animals and care. Foster Organisation adds carer invitations and assignments, applicant review, adoption agreements, payments and aftercare. A carer invited by an organisation uses a focused assigned-animal view, rather than the organisation’s management workspace.

No separate paid Rescue subscription is needed to accept an organisation’s carer invitation and record care for assigned animals. An independent Rescue workspace is a different product use. Invited carers do not receive access to private adopter records or organisation finances.

AniTend’s current care workflows support dogs, cats, puppies and kittens.

Yes. Choose a populated My Pets, Breeder or Rescue demo. Demo changes are separate from signed-in customer records. Use example information in the demo, not private records.

One ordinary active pet, one included carer and three active care plans, plus a calendar, compatible-device reminders, AI Help and monthly record allowances. Optional ad unlocks are shown only when available. Verified Rescue handovers can be accepted without using the ordinary pet slot; other Free limits still apply.

Plus supports multiple pets and carers, removes Free-plan caps, and includes full history, trends, reports and an ad-free workspace. It costs A$4.99 monthly or A$49.99 annually.

Each costs A$8.99 per month or A$89 per year. My Pets Plus for the account owner’s own pets is included while the subscription is active. Optional electronic signing costs A$1.99 per agreement sent, separately from the subscription.

They can accept the transferred animal record in My Pets Free, with no paid plan needed to receive it. This is separate from the Breeder or Rescue account owner’s included My Pets Plus. The new owner can choose Plus later if they need more capacity.

No. The prepared handover carries the individual animal’s selected identity, care, health and supporting history. Private applicant information, internal finances and workspace management access do not transfer. Check the handover before sending; the recipient must accept the invitation.

Yes. Prepare an agreement, review its details and confirm the A$1.99 sending charge before requesting signatures. SignWell handles the signing process and audit trail. Preparing and storing an agreement does not itself incur a sending charge. AniTend records animal-sale and adoption payments; it is not an escrow service.

Subscriptions renew for the monthly or annual period chosen at checkout until cancelled. Open Account & Settings and use the billing controls to manage or cancel. The confirmation shows when paid access ends. Cancellation does not by itself delete your account. Contact support about a disputed charge or a refund you may be entitled to.

No. It registers your interest and communication choices. It is not a subscription or purchase, and does not collect payment details.

Authorised carers can see what is due, overdue or completed and who recorded it. This helps reduce missed or duplicate care, but users still need to check the animal, the instructions and whether the latest record has saved.

Yes, through a compatible phone browser, with home-screen installation where supported. Notification support depends on the device, browser and permissions. Use the available web app; native app-store downloads are not yet offered on this website.

Each signed-in user can enable supported phone notifications for their access. Delivery depends on device permissions and connectivity. Keep a separate check for time-critical care; a reminder is not proof that care was completed.

In Breeder and Rescue, photograph a feeding label and check the extracted product, units, preparation ratio and feeding guide. Use confirmed directions and recorded weights to prepare portions and batch amounts. AI extraction can be wrong; follow veterinary instructions and the current product label.

Signed-in AI Help explains My Pets, Breeder and Rescue controls using the relevant manual and access context. There are 20 questions per day shared across AniTend Help. It cannot view or change animal records, send invitations, make payments or give veterinary advice. Do not enter private information.

The step-by-step manual and downloadable SOP remain available. You can also revisit the product’s video guides. The public demo searches the manual locally without making a signed-in AI request.

Use the reports and export options available in your product, role and plan. Review the contents before downloading or sending. Removing someone’s account access does not recall a report they already downloaded.

You can set a preferred language in account settings. Translation availability varies across screens and communications; selecting a language does not mean every part of the service is translated.

Access depends on your account membership, role and current assignments. Owners and administrators manage invitations and permissions. Shared attachments and handover documents should contain only information intended for their recipients. The Privacy Policy explains providers and overseas processing.

Use the available Account & Settings controls or contact hello@anitend.com for privacy requests. Export what you need first. Account deletion and subscription cancellation are different actions; some records and protected backups may be retained as described in the Privacy Policy.